Check us out:

Contact:

Carrola Tuning
70 Oak St.

Norwood  NJ 07648

 

Tel: 908-977-6224

 

E-mail:

carrolatuning@yahoo.com

 

Our hours for the order desk are now

8:30-5:30pm EST Monday - Thursday

8:30-5:00 Friday

Disclaimer

Return Policy
Only unused, untampered and complete merchandise will be accepted for return subject to inspection and acceptance by Carrola Tuning. No goods will be accepted without prior return authorization from Carrola Tuning. No returns are accepted after thirty (30) days from original ship date from Carrola Tuning. All accepted returns are subject to a full store credit on an item from our inventory. NO EXCEPTIONS.

 

Damaged (return) Shipments
The customer must file a claim with the shipping company if returned goods arrive at Carrola Tuning in a damaged condition.

 

Refused Shipments
Sending a shipment back to the Carrola Tuning does not automatically give rise to a credit or replacement. Carrola Tuning may either re-ship the item at customer's charge or proceed to a return as per the applicable return policy (Above).

 

Limited Warranty
Carrola Tuning warrants to the original purchaser of its turbocharger Product that such Turbocharger Product will, for a period of 6 months from date of shipment and subject to the limitations of the Warranty coverage, be free from defects in materials and workmanship. For approved warranty claims, Carrola Tuning will, at its sole discretion, either credit the original purchaser in an amount equal to the original purchase price minus shipping, or replace/rework the applicable Turbocharger Product, free of charge. All shipping fees remain at full customer's charge. To be eligible for reimbursement, Customer must: (a) submit all warranty claims to Carrola Tuning within 30 days of the discovery of the alleged Product defect; and (b) complete and return a Returned Material Authorization Form. (available on demand thruough customer service)

 

Limitations of Warranty coverage
The Limited Warranty does not apply to any parts: (a) not used in accordance with Carrola Tuning written instructions (b) for which no fault or defect in workmanship or materials is found (c) that have been modified or tampered with in any manner or by anyone other than authorized Carrola Tuning representative. (d) for which an inspection indicates that reasonable and proper installation and/or preventative care and maintenance has not occurred (e) that have been subject to damage attributable to or caused by misuse, abuse, neglect or vandalism; mishandling, improper shipping or other transit related damage; acts of god, insurrection, foreign object entry; any part not supplied by Carrola Tuning any repair, maintenance or service by anyone other than Carrola Tuning; or any other acts that are beyond  reasonable control; or attributable to parts not supplied by Carrola Tuning.

 

Carrola Tuning shall not be liable to Customer under any circumstances for any special, incidental or consequential damages, including without limitation, damage to or loss of property other than for Turbocharger Products; damages incurred in installation, repair or replacement; lost profits, revenue or opportunity; loss of use; losses resulting from or related to downtime of Turbocharger Products; the cost of replacement transportation, power, or compression; the cost of substitute products; or claims of third parties for such damages, howsoever caused, and whether based on warranty, contract, and/or tort (including negligence, strict liability or otherwise). The Limited Warranty is the only warranty made Carrola Tuning for any of its turbochargers and related parts and/or services, and is in lieu of and excludes all other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose. Carrola Tuning hereby disclaims all other warranties not expressly set forth. Warranties are limited to the original purchaser and for a period of 6 months from the date of shipment

I, as the customer, understand and acknowledge that I am purchasing parts/services that are sold for off-road use only. I release Carrola Tuning from all responsibility or liability for any legal consequences, losses, damages, injuries or death resulting directly or indirectly from the use of any products sold or serviced by Carrola Tuning, including for causes that may be considered as negligence. Furthermore, I agree that i am entering in a contract of purchase of non-refundable goods or services or that can be returned at my expense only for purposes of warranty or store credit as applicable.

 

Definitions:

* Neglect: Items that show signs of improper maintenance or installation (Example: Turbos that show signs of oil starvation such as melted/burnt internals, shafts discolored by overheating, impellers blades damaged by foreign objects, Improper clocking of turbo housings, presence of welding projections on impellers or inside housings, presence of silicone/urethane residues inside oil passages or between housings unless specified by manufacturer ... )
* Abuse: Items which design capacities have been exceeded. (Example: Customers who claimed or is reported attempting ( success or not ) to produce more power / run more boost than manufacturer's or Carrola Tuning's specifications, Turbo that show signs of severe surging due to the use of anti lag systems or lack of blow-off valve, Turbine wheels melted by detonation...)
* Tamper: Items that have been open/disassembled, tampered or modified in a way possibly impeding performance/reliability (example: Turbos which center housing has been opened, Housings that have been drilled, cut or welded in a way that prevents proper installation)